Refund and Returns Policy

FILL IN THE ONLINE RETURN FORM

Please fill in the returns form below. This will help you to provide us with the details that will make your return process as fast and simple as possible.

PRODUCING THE RETURN FORM

You will be emailed and given the option to print your returns form, we require you include this with your styler/product.
You will also receive a postage paid label which you will need attach to the outer package.

PREPARING THE PACKAGE

Place your styler/product into secure packaging, the original packaging and its contents are not needed.

In the package you will also need to include:

  • A copy of your proof purchase *Original paperwork will be destroyed and not returned
  • The printed Return Form
  • Attach the pre paid postage label to the outer of the package

SENDING THE PACKAGE

  • We highly recommend that you use a registered insured delivery service. This will allow you to keep track of your package.
  • The package should be sent to the address on the pre-paid label produced at the end of the returns form process.

WILL I HAVE TO PAY FOR MY STYLER TO BE RETURNED?

Within the warranty period we will cover any return charges to UK addresses. Regrettably we are unable to cover any postage costs outside the UK.

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